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Referral Specialist - Alcohol and Other Drug Services

Family Health Centers of San Diego (FHCSD) proudly provides the opportunity for its team members to make a difference in our community every day. As an established, non-profit organization, FHCSD has close to 1,500 employees and continues to grow. The rewards of working at FHCSD are much more than a paycheck and excellent benefits. It is the impact and contribution to our neighborhoods and community that our employees value most.
Expanding on its vision to be "Exceptional in Every Way," FHCSD is also a national leader among community health centers through accreditation by the Joint Commission and designation as a Patient Centered Medical Home (PCMH) by the Joint Commission and the National Committee for Quality Assurance (NCQA). In addition, FHCSD was recently awarded the prestigious 2014 Crystal Award for Workplace Excellence by the San Diego Society for Human Resource Management (SHRM). Click here to view our accomplishments and awards.
We are always looking for talented and dedicated professionals to join our team!
General Job Description
Completes assigned referrals for the Mental Health department. Makes appointments directly into CMIS for the appropriate FHCSD site or service. Schedules translation services as needed and makes reminder calls as assigned. Provides excellent patient-centered communication and education regarding referral processes.
Job Roles
Accurately completes referrals to include ICD-9 and CPT codes, following established department protocols. Makes initial appointments directly into CMIS; gives appointment cancelation information.
Actively tracks Mental Health follow-up pool and mental health referral pool; schedules patient services as required.
Communicates to clinic staff status of pending referrals using CMIS updates and chart notes; indicates referral status changes as they occur.
Enters required data, including basic insurance and screening information. Provides fee information for self-pay patients.
Follows established protocols for patients who indicate they are in crisis.
Makes assigned reminder calls.
Performs other duties as assigned.
Schedules interpreter services as required.
Submits accurate and timely data about referrals and appointments by site.
Education/Certifications/Licenses/Registrations
1 year of experience in an ambulatory care setting required. Mental Health referral experience preferred.
High school diploma or GED equivalent required.
Medical terminology course or 2 years direct experience with mental health referral process required.
Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Experience/Specialized skills (including Language)
Ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.
Ability to explain mental health services.
Ability to work effectively with patients from diverse social, cultural and economic groups.
Able to maintain good working relationships with employees, coworkers, and departments.
Basic computer literacy ability to comply with department needs and expectations.
Bilingual in Spanish/English preferred; may be required in some positions.
Good interpersonal and customer service skills.
Good written and verbal communication skills.
Physical Requirements/Working Environment
Bending (neck): FREQUENTLY (3 - 6 HRS)
Bending (waist): OCCASIONALLY (1 - 3 HRS)
Carrying 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Carrying 11 - 25 lbs: NEVER
Carrying 25 - 50 lbs: NEVER
Carrying 51 - 75 lbs: NEVER
Carrying 75 lbs: NEVER
Climbing (ladder): NEVER
Climbing (stairs): RARELY (0-1 HRS)
Driving: To drive from one clinic or another, or in the community: NEVER
Exposure to blood borne pathogens and biohazards: NO
Exposure to dust, gas, fumes, or chemicals: OFFICE SUPPLIES
Fine manipulation: FREQUENTLY (3 - 6 HRS)
Kneeling: NEVER
Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Lifting 11 - 25 lbs: NEVER
Lifting 25 - 50 lbs: NEVER
Lifting 51 - 75 lbs: NEVER
Lifting over 75 lbs: NEVER
Power Grasping: RARELY (0-1 HRS)
Pulling 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Pulling 11 - 25 lbs: NEVER
Pulling 25 - 50 lbs: NEVER
Pulling 51 - 75 lbs: NEVER
Pulling over 75 lbs: NEVER
Pushing 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Pushing 11 - 25 lbs: NEVER
Pushing 25 - 50 lbs: NEVER
Pushing 51 - 75 lbs: NEVER
Pushing over 75 lbs: NEVER
Reaching (above shoulder level): RARELY (0-1 HRS)
Reaching (below shoulder level): RARELY (0-1 HRS)
Repetitive use of hand: CONSTANTLY (6+ HRS)
Simple Grasping: FREQUENTLY (3 - 6 HRS)
Sitting: CONSTANTLY (6+ HRS)
Standing: OCCASIONALLY (1 - 3 HRS)
Twisting: NEVER
Use of Personal Protective Equipment: NO
Walking: OCCASIONALLY (1 - 3 HRS)
Working around equipment and machinery: Office Equipment
Ages of Patients Served: ALL

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