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Service Advisor

Primary Responsibilities:

The Service Advisor is expected to:

  • Protect the legal, financial and moral well-being of the Larry H. Miller Group of Companies;
  • Be a support system to Service Manager to achieve maximum production and expense control;
  • Be a teacher to support the efforts of other employees to be successful;
  • Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

More than 50% commissions on goods and/or services.

1. Ensure maximum production and customer service.

  • Monitor repair order processes to maintain proper function of the service department.
  • Oversee communication between company personnel ad customers to ensure accurate documenting and procedures are performed in a timely manner.
  • Communicate with customers regarding time expectations and gather contact information for follow up.
  • Ensure a positive relationship between dealership, customers, and manufacturer.
  • Oversee adjustments on warranties for new and used vehicles.
  • Maintain current product knowledge and train supporting staff on proper usage.
  • Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
  • Maintain ability to handle job stress and effective interaction with others in the workplace.
  • Follow manufacturer policies and procedures.

2. Develop employees.

  • Communicate and enforce dealership policies and procedures.
  • Maintain accurate job descriptions and communicate expectations with employees.
  • Be supportive, provide open work atmosphere that promotes teamwork and creativity.

3. Operate with integrity.

  • Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace, or outside the workplace when representing the Larry H. Miller Group of Companies.
  • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
  • Resolve customer complaints and adjustments.
 


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