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Service BDC Representative

Primary Responsibilities:

The Automotive Business Development Center Representative is expected to:

  • Protect the legal, financial and moral wellbeing of the Larry H. Miller Group of Companies;
  • Understand and adhere to group leads and referral process to promote sales and customer service satisfaction;
  • Be a teacher to support the efforts of other employees to be successful;
  • Seek ways to improve business operations efficiencies and customer service.

Reports to: Service Manager

Primary Duties:

  • Maximize appointment setting, customer service and profitability.
  • Adhere to Larry H. Miller incoming and outgoing telephone activity process to achieve or exceed group standards to obtain referrals, schedule appointments and confirm appointments which result in profitability and customer service satisfaction.
  • Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.
  • Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards.
  • Create good public relations consistent with effective use of time.
  • Maintain ability to handle job stress and effective interaction with others in the workplace.
  • Effectively communicate with and perform all job duties requested by management.

Operate with integrity.

  • Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace and outside the workplace when representing the Larry H. Miller Group of Companies.
  • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
  • Resolve customer complaints in a timely and professional manner.


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