Service Advisor

Primary Responsibilities:

The Service Advisor is expected to:

  • Protect the legal, financial and moral well-being of the Larry H. Miller Group of Companies;
  • Be a support system to Service Manager to achieve maximum production and expense control;
  • Be a teacher to support the efforts of other employees to be successful;
  • Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

More than 50% commissions on goods and/or services.

1. Ensure maximum production and customer service.

  • Monitor repair order processes to maintain proper function of the service department.
  • Oversee communication between company personnel ad customers to ensure accurate documenting and procedures are performed in a timely manner.
  • Communicate with customers regarding time expectations and gather contact information for follow up.
  • Ensure a positive relationship between dealership, customers, and manufacturer.
  • Oversee adjustments on warranties for new and used vehicles.
  • Maintain current product knowledge and train supporting staff on proper usage.
  • Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
  • Maintain ability to handle job stress and effective interaction with others in the workplace.
  • Follow manufacturer policies and procedures.

2. Develop employees.

  • Communicate and enforce dealership policies and procedures.
  • Maintain accurate job descriptions and communicate expectations with employees.
  • Be supportive, provide open work atmosphere that promotes teamwork and creativity.

3. Operate with integrity.

  • Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace, or outside the workplace when representing the Larry H. Miller Group of Companies.
  • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
  • Resolve customer complaints and adjustments.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Advisor Lead - West Covina, CA
West Covina, CA Sears Auto Center
Customer Service Advisor
Laguna Hills, CA The Pep Boys
Customer Service Advisor
Montclair, CA The Pep Boys
Customer Service Advisor
Trabuco Canyon, CA The Pep Boys
Customer Service Advisor Lead - San Bernardino...
San Bernardino, CA Sears Auto Center
Customer Service Advisor
Sacramento, CA The Pep Boys